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Responsible gaming

Responsible gaming on AW9

This site talks a lot about bonuses, so this page matters. If you are worried about your play or someone else's, here is what to do and where to find free help in India.

Reviewed by AW9 Game Editorial Team · Last updated 2026-11-04

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27.9 MB APK · iPhone uses the web version · 18+ only

Free confidential help in India

If you need help now, start here. These services are free and you can call them without any referral.

Tele-MANASThe national mental-health helpline from the Ministry of Health and Family Welfare. Call 14416 or 1-800-891-4416, any hour, in several Indian languages.
KIRANNational helpline for mental-health support. Call 1800-599-0019, any hour, in 13 languages.
Gamblers Anonymous IndiaPeer support groups at no cost. Search "Gamblers Anonymous India" to find meetings near you or online.
A doctor you trustYour family doctor can point you to a counsellor or a mental-health service for longer support.

What to remember before you play

Keeping bonuses in their place

Offers like gift codes, the free spin and invite rewards are built to keep you coming back. Use them on your terms.

Asking AW9 for limits or a break

We cannot confirm which control tools the app has right now, so check your account settings first. If you do not see what you need, ask AW9 customer service in the app. AW9 advertises that team as open 24/7, and you do not owe anyone a reason.

Spending limitPick a fixed amount for the day, week or month while you are calm, before you open a game.
Time limitSet an alarm on your phone. Short rounds like Aviator Pro and 7Up 7Down make time pass faster than you think.
Short breakAsk for a fixed pause from playing, and delete the app in the meantime.
Full blockAsk customer service to close or block the account for a long period.

Signs it has gone too far

Even two of these mean it is time to act.

Five steps that help

  1. Decide your limit today

    A number you chose in advance is easier to keep than one you choose in the middle of a losing run.

  2. Make paying harder

    Remove saved payment shortcuts from your phone, so a recharge needs some effort.

  3. Tell one person the true amount

    Hiding it keeps the problem going. Choose someone you trust and be honest about the figure.

  4. Move to a full block if limits fail

    If you keep crossing your own limit, stop relying on it and ask for the account to be blocked.

  5. Speak to a professional

    The helplines at the top of this page are a good first call.

Helping a family member or friend

Talk with care and avoid blame. Try not to lend money or clear their losses, because that removes the pressure to change while the problem stays. Helplines can guide family members too, so you can call one yourself.

18+ AW9 is only for adults. Both central law and your state's rules apply, and these can change, as our disclaimer explains. Do not play if you are under 18 or if real-money online gaming is banned where you live.

Last updated 2026-11-04. Tele-MANAS and KIRAN are Government of India services. Check their official pages if a number does not connect.

Get AW9 App + Free Spin

27.9 MB APK · iPhone uses the web version · 18+ only

Get AW9 App + Free Spin